Welcome to Twinkle D3cor! These Terms and Conditions govern your use of our website and the purchase of our products. By placing an order with us, you agree to comply with the following terms:
1. Business Information
Twinkle D3cor operates as a sole proprietorship under UTR4267367972. Our primary business is creating personalized cake toppers and business signs, crafted using CO2 laser technology.
2. Products and Services
– All products are made to order and fully personalized. As such, we do not accept returns unless there is an error or damage (see Section 6).
– Standard orders are typically processed within 48 hours. However, we reserve the right to extend this processing time to up to 5 business days.
– For expedited orders, processing is usually completed within 24 hours. Please select the express option during checkout if faster delivery is required.
– Customers must specify all details (e.g., color, font, size) when placing an order. If details are missing and we cannot establish contact, Twinkle D3cor reserves the right to complete the order based on our best judgment.
– Please note that our products are not toys and are not suitable for children. Do not expose products to heat or flames, as this may cause damage.
3. Delivery
– We ship orders via Royal Mail. Delivery options include:
– Royal Mail 48 for cake toppers: £2.70 (standard delivery).
– Royal Mail 24 for express cake toppers: £4.40.
– Delivery costs for signs depend on their size and will be calculated at checkout.
– International shipping is available, with costs based on the destination. All international shipments are tracked and can take up to 3 weeks for delivery.
4. Payments
– Payment is required in full at the time of order.
– We accept credit card payments, PayPal, and cash on collection.
5. Cancellation Policy
– Customers may cancel their order if production has not yet started. Please contact us as soon as possible to confirm the status of your order.
– If an order is already in production, only shipping costs will be refunded.
6. Refunds and Returns
– Due to the personalized nature of our products, we do not accept returns unless the item arrives damaged or contains an error.
– If your item is damaged or incorrect, you must contact us within 24 hours of receiving the order. Please include photographs of the issue to facilitate resolution.
– Refunds or replacements will be issued for verified issues.
7. Intellectual Property and Customer Designs
– If a customer provides a design (e.g., for signs), they must guarantee that they own the rights to the design or have obtained proper authorization. Customers bear full legal responsibility for any copyright infringements.
– Twinkle D3cor retains intellectual property rights to all designs created by us. These designs are protected and may not be copied or reproduced without permission.
8. Contact Information and Business Hours
– For inquiries, please contact us at **twinkled3cor@gmail.com** or via Instagram (**@twinkled3cor**).
– Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM.
9. Force Majeure
Twinkle D3cor is not liable for delays or failures in delivery caused by circumstances beyond our control, such as natural disasters, strikes, or other unforeseen events.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Thank you for choosing Twinkle D3cor. We look forward to creating something special for you!
**Privacy Policy**
Twinkle D3cor values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.
**1. Information We Collect**
We collect the following information when you interact with our website or place an order:
– Personal details: Name, address, email, and phone number.
– Payment information: Credit card details, PayPal transaction IDs.
– Order details: Product preferences, customization details.
– Cookies and usage data: Information about your device, browser, and website usage.
**2. Purpose of Data Collection**
We collect and process your data to:
– Fulfill your orders and provide customer service.
– Process payments securely.
– Improve our products and services.
– Comply with legal obligations.
**3. Data Sharing**
We only share your data when necessary:
– With delivery partners (e.g., Royal Mail) to ensure order fulfillment.
– With payment processors (e.g., PayPal) to securely handle transactions.
– As required by law or to protect our rights.
**4. Data Storage and Security**
We store your data securely using industry-standard encryption and access controls. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
**5. Your Rights**
Under data protection laws, you have the following rights:
– Access: Request a copy of your data.
– Correction: Update inaccurate or incomplete information.
– Deletion: Request the removal of your data.
– Restriction: Limit how your data is processed.
– Objection: Opt-out of certain data uses, such as marketing.
To exercise your rights, contact us at **twinkled3cor@gmail.com**.
**6. Cookies**
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.
**7. Contact Information**
If you have questions about this Privacy Policy, please contact us at:
– Email: **twinkled3cor@gmail.com**
– Instagram: **@twinkled3cor**
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By using our website, you consent to the terms of this Privacy Policy.
Thank you for trusting Twinkle D3cor!